Frequently
Asked Questions

Many Jersey businesses meet older customers every day. A small shift in communication can make a big difference, helping someone feel respected, understood, and safe. ScenarioReal offers gentle, practical workshops that give staff the confidence to support older adults in busy, real‑life environments.

• Clear, kind communication that supports slower processing, memory changes, or sensory loss
• How to recognise signs of confusion or overwhelm and respond calmly
• Body language, tone, and pacing that help customers feel at ease
• Ways to reduce unintentional pressure or misunderstanding
• Confidence when supporting someone who may be struggling quietly

• Realistic scenarios tailored to your business setting
• Emotionally intelligent delivery that feels safe and supportive
• Simulation Kits worn during the workshop
• Practical skills staff can use immediately

Sessions can be delivered on-site or at a chosen venue and typically include:

• A short introduction to ageing and communication changes
• Realistic scenarios based on your environment
• Practical tools and confidence-building techniques
• Optional sensory simulations
• Space for questions and reflection

Suitable for retail, hospitality, banks, pharmacies, transport, community organisations, and any frontline service.

Jersey’s ageing population means more customers rely on businesses to communicate clearly and patiently. Training helps your team:

• Improve customer experience
• Reduce misunderstandings and complaints
• Build confidence in busy or sensitive situations
• Demonstrate your commitment to accessibility and community wellbeing

Workshops are available for teams of all sizes and can be tailored to your business needs. Contact ScenarioReal to discuss options or request a quote.

A 3‑hour, practical session that explores how dementia affects everyday life, routines, and emotional wellbeing. Through lived‑experience scenarios, sensory props, and ageing simulation kits, you learn gentle, real‑world techniques that help reduce distress, support independence, and create calmer, more predictable daily interactions.

Anyone who wants to communicate more clearly and confidently, including families, carers, frontline staff, and community members. No previous training is needed

• How dementia affects memory, processing, and everyday decision‑making
• How to support personal care with dignity and emotional safety
• How to reduce frustration during daily routines
• How to encourage independence without pressure
• How to respond when someone is anxious, confused, or overwhelmed
• How to create predictable, reassuring environments that feel safe
• How to repair situations when things go wrong

It blends lived experience, sensory props, and ageing simulation kits to help you understand dementia from the inside out. Everything is practical, gentle, and grounded in real situations carers face every day—not theory or jargon.

Yes. This workshop is CPD accredited. To meet CPD assessment requirements, please arrive on time. If you are 15 minutes or more late, or if you leave 15 minutes or more early, you will not be able to receive a certificate because the assessment cannot be completed in line with CPD guidelines.

Yes. The workshop is designed to be warm, respectful, and pressure‑free. Activities are optional, and you can take part at your own pace.

No. All materials are provided. Please wear comfortable clothes so you can take part in the sensory and simulation activities with ease.

At the Care College, Britannia Place, St Helier.

There is no parking available on site. The closest public car parks are Minden Place and Charles Street.

Yes. You will receive a workbook to refer to after the session.

Your booking is confirmed once payment is received.

Ways you can pay:

• Through the ScenarioReal webpage (www.scenarioreal.je) using SumUp
• Directly into our Business Account:
  Branch: HSBC
  Sort code: 40‑25‑34
  Account number: 34630866
  Account name: W A Munn ScenarioReal