Communication Workshop
Confident, Age-Inclusive Communication Workshop
Empowering frontline teams to communicate with confidence, compassion, and age inclusive understanding.
About
Jersey has an aging population and frontline staff often meet older adults at moments that matter, at tills, service counters, reception desks, on transport, or in everyday community interactions.
Through immersive scenarios, simulation kits, livedexperience insights, and handson practice, participants learn how to:
- Communicate in ways that feel supportive and respectful
- Recognise and respond to agerelated communication needs
- Build trust quickly in short service interactions
- Reduce misunderstandings and increase confidence
- Create positive experiences for older adults across all sectors
Who it’s for?
If your team interacts with older adults, this training strengthens every conversation.
- Retail
- Hospitality
- Transport
- Banks and Financial Services
- Community Services
- Health and Social Care Reception Teams
- Charities and Voluntary Sector Frontline Roles
How it Works
This approach builds empathy, confidence, and practical skill — not just knowledge.
Workshops Include:
- Short, realistic communication scenarios
- Guided reflection and discussion
- Practical tools staff can use immediately
- Age-inclusive communication techniques
- Optional follow-up support for teams and managers
- Take-home workbooks
Ready to strengthen your
team’s communication?
ScenarioReal can deliver sessions for small teams, large organisations, or multi-site businesses.
Workshops can be tailored to your sector and your customer needs.
No Sessions Available
We're currently planning future sessions for this event. Please check back later for new dates and availability.
Workshop Location
Address:
Care College,
7-11 Britannia Place
FNHC Training,
2 Britannia Place
Bath Street, St Helier, Jersey, JE2 4YS